Patient portal rollout reaches 240k active users in six months
A hospital group consolidated four patient-facing systems into one accessible portal.
- 240k
- active users
- −58%
- support contacts
- AA
- WCAG 2.2
Within six months of launch.
Password and navigation issues.
Independently audited.
Overview
Meridian Health operated separate portals for appointments, results, billing and messaging.
The challenge
Patients maintained four logins. Support handled thousands of password resets monthly, and none of the systems met accessibility requirements.
What we built
A single portal with federated identity over the existing back ends, designed and tested to WCAG 2.2 AA with assistive-technology users.
Results
Adoption exceeded projections and support contact volume fell substantially in the first two quarters.
Related
More work like this
Northwind Retail Group
Unified commerce platform lifts conversion 34%
Headless replatforming across 9 markets with a shared inventory view.
Atlas Freight
Real-time supply chain visibility across 40 depots
Telemetry, tracking and exception alerting replacing spreadsheet coordination.
Verdant Energy
Offline-capable field service app for 1,200 technicians
Job management that works where there is no signal.
Ready when you are
Let's scope your next platform
Tell us what you are building. A principal engineer joins the first call — not a sales rep.